Customer Service/Data Entry Representative – Philadelphia, PA

Southwark Metal Manufacturing, located in Northeast Philadelphia, is looking for an ambitious Customer Service/Data Entry Representative to join our team.

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. We are interested in a candidate with a positive attitude, excellent communication skills, and strong data entry skills.

 

Qualifications:

  • Interacts with customers via telephone or email to provide support and information on products and services.
  • Collects and enters orders from submitted purchase orders by phone, fax, EDI, and email.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions.
  • Detailed Oriented
  • Assist in various tasks based on daily needs.
  • Performs other related duties as assigned.

 

Competencies

  • Excellent communication skills, including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Comfortable working in a team environment.
  • Ability to multi-task.

 

Work Environment

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

 

Required Education and Experience

  • High school diploma or equivalent.
  • Customer service experience required.

 

Why work for Southwark Metal?

  • 10 Paid holidays
  • Weekly pay
  • Vacation and personal days
  • Medical
  • Dental
  • Vision
  • STD
  • Life insurance
  • Full-time, permanent position

 

Southwark Metal Manufacturing is located at 2800 Red Lion Road in Philadelphia; use the side HR entrance to pick up an application. 

Southwark Metal Manufacturing Company has manufactured prefabricated sheet metal ducts and fittings for 76 years. Third-generation family ownership and a highly dedicated management staff are committed to providing our distributors with the finest quality products.

Must be 18 years of age or older. EOE; Southwark Metal Manufacturing complies with all ADA requirements and provides “reasonable accommodations” when possible. However, the ability to perform all of the items above is expected and required unless we have been notified of the possibility of accommodations that may be needed.